Most orders leave our warehouse within 2 – 5 business days. Orders placed with Expedited or Express shipping will leave our warehouse even faster. We will send you an email with the tracking information as soon as it becomes available. Please note that orders placed on weekends will not be shipped until at least the next business day.

For items that are shipped directly from the artist, custom-made, or on backorder, the shipping will occur according to the date specified on the item page. During the checkout process and in your order confirmation email, we will remind you about these items and their expected ship date.

Please be aware that we are currently experiencing more carrier delays than usual. Therefore, we recommend allowing for extra time if you need an item or a gift to arrive by a specific date.

If you have already placed your order, you can use our Order Lookup page. Simply enter your order number (without the dash: 12345678, not 12345678-1) and the zip code of your billing address. This will provide you with the expected delivery date. Your order will be shipped at least 1 business day before your expected delivery date.

Please note that our shipping prices depend on the value of the items in your order and the service level you select. When calculating the total shipping time, please remember that the day the package is shipped or picked up from our warehouse does not count as the first business day. Start counting business days from the first full day when the package is “in transit” to you.

Please note that business days are Monday through Friday, excluding weekends and Federal holidays.

If you have items shipping directly from the vendor/artist or items on backorder, they will take longer to arrive, and this information will be indicated on the item page. Throughout the checkout process, we will notify you if you have selected any of these items before you proceed with payment.

We deliver free shipping to all states.

If you’re unsure about which shipping option to choose, don’t worry. We understand it can be confusing, so we provide all the necessary information during checkout, including shipping costs and estimated delivery dates.

Typically, if the merchandise is available in stock, it will be shipped within 24 hours. You can expect to receive it within 2 to 15 days.

If your order was shipped within the U.S., please follow the steps below to initiate your return online and print a free return label. For orders shipped outside of the U.S., please refer to our International Return instructions FAQ.

Please keep in mind:

If you need to report a missing piece or component for your item using track and manage, please provide those details in the additional notes box. You will be prompted to do so after selecting “report a problem,” then selecting the return box next to the item, and finally selecting the “damage/incomplete” option from the drop-down menu.

Shipping your return:

  1. Securely pack your items. Including the packing slip is optional.
  2. Attach the return label to the shipping box and hand it over to any postal worker.
  3. Once we receive your return at our warehouse, we will process it. Please note that it may take up to 3 weeks for us to receive your return.

Please be aware:

Returns that are not received by our warehouse within 40 days of creating the return label will be automatically closed in our system. If your return label has been created but your return has not been shipped or processed by the warehouse after 40 days, please contact us at admin@robertklineart.com. All Custom/Dropship orders are considered final and cannot be returned once submitted, without any exceptions. Our fine jewelry line is eligible for returns within 30 days. After 30 days, returns are not accepted. All DS Live Plants, Succulents, and Algae (such as Pyro dinos) are eligible for returns within 30 days. After 30 days, returns are not accepted.

We offer an unconditional return policy for our products, without any time limits. How many retailers can claim to have a forever return policy?

To initiate your return online and obtain a free return label, please visit our Order Lookup page or refer to our Return Instructions FAQ.

Return Processing Time: Typically, returns take approximately 2-3 weeks to be received and processed. Once we receive your return, we will proceed with issuing a refund, providing a replacement, or issuing a gift certificate, depending on your preferred refund method.

Please note: Returns that are not received by our warehouse within 40 days of generating the return label will be automatically closed in our system. If your return has not been shipped or processed by the warehouse within 40 days of creating the return label, please contact us at admin@robertklineart.com.

Refunds: Refunds will be issued only to the original payment method used by the purchaser or as a gift certificate. Please allow 3-5 business days for the refunded amount to be posted to your payment account. If a refund is issued in the form of an email gift certificate, it may take up to 24 hours to arrive in your inbox. Physical mail gift certificates typically arrive within 3-6 business days. Refunds cover the cost of the returned items only and do not include shipping charges. Gift recipients can select the option “Return a gift” to initiate a return, and the purchaser will not be notified. Click here to learn more about the return instructions for gift returns. Gift recipients who have returned an item or reported an order problem can request a gift certificate, replacement order, or a refund to the original payment method used by the purchaser. We are unable to refund a gift recipient’s payment card or issue a refund via check.

Ineligible Returns: We regret to inform you that all Custom/Dropship orders are final and cannot be returned, with no exceptions. However, there are a few exceptions to this rule: Our fine jewelry line and the Jellyfish Air Planter (Item 49161) have a 30-day return policy. After 30 days, returns for these items are not eligible. All DS Live Plants, Succulents, and Algae (e.g., Pyro dinos) have a 30-day return policy. After 30 days, returns for these items are not eligible. These plants have a limited lifespan and require proper care to stay alive. Currently, we are unable to process exchanges for online returns. Return refunds can be issued back to the original PayPal transaction within 12 months of the purchase. If the PayPal transaction is older than 12 months, a refund check will be issued to the purchaser. If the original payment card has been canceled, expired, or closed, a refund check will be issued to the purchaser. We reserve the right to refuse any returns that we suspect to be fraudulent, abusive, or unduly repetitive, and no refunds will be granted in such cases.

PO Box addresses:

We are delighted to offer shipping to PO Boxes! However, please note that orders shipping to PO Boxes may initially be sent via FedEx, but the final delivery will be made by USPS. When shipping to a PO Box, please select Economy, Standard, or Preferred shipping options as faster shipping alternatives are not available.

Please be aware that certain customized items are not eligible for shipping to PO Boxes and must be shipped to a physical address. If you have ordered a customized item that cannot be shipped to a PO Box, our Custom Orders Team will notify you via email.

APO / FPO and US Territory addresses:

Unfortunately, we are currently unable to ship to APO, FPO, or DPO addresses. However, we are actively working on finding a solution that will allow us to resume shipping to these locations.

We understand that this is particularly disappointing as we have many employees who have served our country, and we deeply appreciate the sacrifices made by the men and women currently serving.

If we are able to ship to APO, FPO, or DPO addresses in the future, we will promptly update our information to reflect this change.

We operate from two primary shipping locations: Brooklyn, NY and Reno, NV. A small portion of our orders, usually consisting of customized items, are shipped directly from the artist to the customer.

If you require assistance in selecting your preferred shipping method, please refer to our Shipping Options FAQ here or our International Shipping Options FAQ here.

We regret to inform you that we are unable to delay the shipping of our orders. If it is absolutely necessary for your package to arrive at a later date, please contact us, and we will assist you in determining the best possible date to place your order so that it arrives on or close to your desired date.

Please note that items shipped directly from the vendor/artist or items on backorder will require additional time for delivery. The estimated delivery time for such items is indicated on the item page and throughout the checkout process. We will notify you if any of the items you have chosen fall into these categories before you proceed with payment.

When calculating your shipping time, please consider that the day the package is shipped from our warehouse is not counted as the first business day. Instead, the first full day during which the package is “in transit” should be considered as the starting point for calculating the business days.

We primarily rely on USPS and FedEx as our shipping carriers. Orders shipped using the Economy service are usually delivered by USPS. For certain orders going to the western part of the United States, we utilize a regional carrier called OnTrac, while for orders heading to the eastern portion, we use a carrier called CDL.

If your order is being shipped to a PO box address, it will always be delivered by USPS, regardless of the chosen shipping method.

For orders being shipped outside of the United States, Express orders typically utilize DHL, while Standard orders are handled by local carriers such as Canada Post.

Here are a few important notes:

  • Unfortunately, we are unable to provide specific delivery instructions, such as requesting the package to be left on the back porch or specifying a delivery time after 4 pm, to the carriers.
  • Deliveries are generally made between 8 am and 8 pm, but we cannot guarantee or request a specific delivery time or window.
  • Within the United States, packages usually do not require a signature upon delivery unless they exceed $500 in value or are custom-made and of high value.